Festive Lights Ltd operate a full returns policy when the following guidelines are adhered to:

1. Unwanted items must be returned in saleable condition.
2. A copy of the original invoice must be supplied with the returned item(s)
3. The product must be within our 1 year warranty period.

UNWANTED ITEMS

• Items will only be accepted if they are returned within 14 days of purchase.
• The customer must pay the return carriage fee (or £15 collection fee)
• The item will be fully checked on receipt. The cost (less delivery) of the item will be refunded subject to it's saleable condition.
• All returned items that are unwanted will be subject to a 10% re-stocking fee.

DAMAGED ITEMS

• Customer will need to provide evidence of the item/damage before we will arrange collection. (please call for advice)
• Any damage to the product must be reported to Festive Lights Ltd within 48hrs of receipt.
• Festive Lights Ltd will then contact you with the next procedure.

FAULTY ITEMS

• Festive Lights Ltd will contact you to arrange a suitable collection time. Note. collection can only be designated for the morning or afternoon.
• Once the collection has been arranged, the customer must have the item(s) packaged to a similar standard as received.
• If the collection failed the customer must pay to re-arrange the collection and arrange a new time.
• Once Festive Lights Ltd has received the returned item, it will be checked thoroughly for faults.
• The customer will be contacted with the assessment result and will request if the customer would like a replacement or refund.
• If the item is faulty and the customer would like a replacement, a new item will be dispatched the next working day.
• If the item is faulty and the customer does not require a replacement, Festive Lights Ltd will contact you for your bank details to complete your refund.
• If the item is not faulty, Festive Lights Ltd will contact you to discuss the next procedure.